Question Season Ticket Cards

[ian_the_girth]

I appreciated the old school touch of including a fixture list.

Shame the dont say the match day too

 

[Firestorm]

Yesterday the tickets hadn't arrived , but the 2nd program in my Lottery prize (a seasons worth of programs delivered to my house) did !!

Thats both friendlies that has happened with ...

Waiting a phone call from the club as I type

 

[Gremlin]

Yesterday the tickets hadn't arrived , but the 2nd program in my Lottery prize (a seasons worth of programs delivered to my house) did !!

Nice prize, congrats. And good to know the service works well.

 

[Richard Hearn]

Can't believe they get to Canvey safely, but still no sign of mine in Rayleigh!

You are not alone. I called today and was told to phone back if they don't arrive tomorrow (Friday)

 

[SUFC_Al]

You are not alone. I called today and was told to phone back if they don't arrive tomorrow (Friday)

was just about to pick up the phone but you've saved me a phone call

 

[Richard Hearn]

was just about to pick up the phone but you've saved me a phone call

Jolly good. I was told that the last lot were sent out yesterday (although my post is usually very good so maybe they missed the last post?)

 

[TJC]

Mine haven't arrived in this mornings post. I'll call them and report back

 

[Richard Hearn]

Mine haven't arrived in this mornings post. I'll call them and report back

Nor have mine and judging by the queue on the ticket office phone line nor have a lot of people's.

 

[SUFC_Al]

nothing here also

 

[Southend_Lady]

The incompetence of SUFC ticket office never fails to amaze me.....

I cancelled my ST after paying 2 direct debits (for various reasons which I wont bore you with now) was told in an email that I would get my money back when "it was reasonably possible" for the 2 months I had already paid. I had another email confirming all the details and to cancel the DD with my bank etc.

Anyway, still haven't received the money yet but I thought what the hell, give them a bit longer and then I will storm into the ticket office at some pont in the next few weeks and demand it back rather vocally. So I get my post a couple days ago, and what do I find...a letter apologising to me for not having been able to send my ST out yet and that they have enclosed a paper ticket for the game on Saturday! Now don't get me wrong I am not one to complain on having been sent a free ticket, however, it begs the question - what the hell do they do when someone emails them to tell them that they have cancelled their season ticket?! Do they just press delete?! Because they clearly havn't registered it on the system.

The dilema I have now is, do I storm into the ticket shop and demand my £75 back and tell them how stupid they are for even sending me this ticket in the first place despite my cancellation OR wait and see if they send me a ST and then cut my losses over the £75 given that I have a cut price ST???

My concern is that they might send me a ticket, note that I have been using it then demand the money off me or something. What a pickle.

 

[Blonde Shrimper]

I've still not mine. Totally astounding that you can pay £380 and not get your ticket!

The words "**** up" and "brewery" spring to mind. x

 

[ian_the_girth]

The incompetence of SUFC ticket office never fails to amaze me.....

I cancelled my ST after paying 2 direct debits (for various reasons which I wont bore you with now) was told in an email that I would get my money back when "it was reasonably possible" for the 2 months I had already paid. I had another email confirming all the details and to cancel the DD with my bank etc.

Anyway, still haven't received the money yet but I thought what the hell, give them a bit longer and then I will storm into the ticket office at some pont in the next few weeks and demand it back rather vocally. So I get my post a couple days ago, and what do I find...a letter apologising to me for not having been able to send my ST out yet and that they have enclosed a paper ticket for the game on Saturday! Now don't get me wrong I am not one to complain on having been sent a free ticket, however, it begs the question - what the hell do they do when someone emails them to tell them that they have cancelled their season ticket?! Do they just press delete?! Because they clearly havn't registered it on the system.

The dilema I have now is, do I storm into the ticket shop and demand my £75 back and tell them how stupid they are for even sending me this ticket in the first place despite my cancellation OR wait and see if they send me a ST and then cut my losses over the £75 given that I have a cut price ST???

My concern is that they might send me a ticket, note that I have been using it then demand the money off me or something. What a pickle.

Let me know what day your going there, id love to watch !

 

[THE SEVENTIES NORTH BANK]

The incompetence of SUFC ticket office never fails to amaze me.....

I cancelled my ST after paying 2 direct debits (for various reasons which I wont bore you with now) was told in an email that I would get my money back when "it was reasonably possible" for the 2 months I had already paid. I had another email confirming all the details and to cancel the DD with my bank etc.

Anyway, still haven't received the money yet but I thought what the hell, give them a bit longer and then I will storm into the ticket office at some pont in the next few weeks and demand it back rather vocally. So I get my post a couple days ago, and what do I find...a letter apologising to me for not having been able to send my ST out yet and that they have enclosed a paper ticket for the game on Saturday! Now don't get me wrong I am not one to complain on having been sent a free ticket, however, it begs the question - what the hell do they do when someone emails them to tell them that they have cancelled their season ticket?! Do they just press delete?! Because they clearly havn't registered it on the system.

The dilema I have now is, do I storm into the ticket shop and demand my £75 back and tell them how stupid they are for even sending me this ticket in the first place despite my cancellation OR wait and see if they send me a ST and then cut my losses over the £75 given that I have a cut price ST???

My concern is that they might send me a ticket, note that I have been using it then demand the money off me or something. What a pickle.

Hi Southend Lady.
I think honesty is always the best policy. When things get complicated like this, talking over the phone or sending emails doesn't always fix the problem, especially if you are dealing with youngsters (No disrespect, but that's my experience), they tend to press the wrong button, or not pass the information on to the next person. Don't forget, they layed off the best and most experienced member of ticket staff.
I think you need to take all your evidence, and go down there in person, and sort it out on the spot.
The last thing you want is for the system to catch up with you one day and demand full payment for something you now don't want.

 

[Southend_Lady]

Isn't it just ridiculous though that I have only paid them £75 which I have been promised back (and am not officially a ST holder!) yet they have sent me a ticket for tomorrow and all the poor people that have padi teh full wack haven't even got one, what a joke!

 

[SUFC_Al]

you honestly couldn't make it up SL

 

[Southend_Lady]

Hi Southend Lady.
I think honesty is always the best policy. When things get complicated like this, talking over the phone or sending emails doesn't always fix the problem, especially if you are dealing with youngsters (No disrespect, but that's my experience), they tend to press the wrong button, or not pass the information on to the next person. Don't forget, they layed off the best and most experienced member of ticket staff.
I think you need to take all your evidence, and go down there in person, and sort it out on the spot.
The last thing you want is for the system to catch up with you one day and demand full payment for something you now don't want.

You see this is the problem, I am worried that they might send me a ST and then I use it and it catches up with me and they demand the full sum etc. Then I think well hold on, how comes they are always the ones that get to call the shots. It's OK when they want to sit on MY £75 and pay me whenever they feel like it, but then you can imagine them storming after me for the rest of the money for the ST should they catch me if I end up with one!

So many people have been screwed by the incompetence of the ticket office at SUFC, its high time someone got something back from it!!!

 

[OldBlueLady]

Mine haven't come Sam, if you get a ticket can I have it please?

 

[Southend_Lady]

Mine haven't come Sam, if you get a ticket can I have it please?

I have already got a ticket!! This is what I am saying, they have sent me a paper ticket for tomorrows game, even though I have cancelled my ST and had confirmation of it! I might actually go now though!!

 

[TJC]

Called the box office and after a lengthy time on hold, they have re-printed the tickets for me to collect between now and the game.

 

[THE SEVENTIES NORTH BANK]

You see this is the problem, I am worried that they might send me a ST and then I use it and it catches up with me and they demand the full sum etc. Then I think well hold on, how comes they are always the ones that get to call the shots. It's OK when they want to sit on MY £75 and pay me whenever they feel like it, but then you can imagine them storming after me for the rest of the money for the ST should they catch me if I end up with one!

So many people have been screwed by the incompetence of the ticket office at SUFC, its high time someone got something back from it!!!

I know It's tempting, as it's their mistake and you sort of think, serves them right for the incompetent way they have treated me, but I think their slow system will catch up with you. It's already been brought to their attention that many fans have not had their direct debits taken. Somebody was going to deal with this, depending how good they are, they should call in all the missing payments.
Is it worth the risk Southend Lady?