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Question What is making you happy today?

Forums New posts
Bose. I had a pair of their sports earbuds and when I bought a new phone I couldn't pair it to the earbuds, even though I used them perfectly well with my old phone the day before. Whatever I tried failed. I went as far as to reset them so that they forgot my old phone and still I couldn't pair them. I then realised that the problem was that, for some reason, I couldn't turn Bluetooth on.

I rang Bose, and spent over an hour talking to a person from their technical support. We went through everything that I had already tried and some other things that weren't on the on-line help and we still couldn't get them to work.

I had already given the lady the serial number of the buds and she finally asked me how long I had had them. I genuinely don't remember and told her so, but also mentioned that I think it was about 18 months. She asked me if I had any proof of purchase, which I didn't (which is very unlike me because I keep everything).

The lady then asked me to wait whilst she spoke to her supervisor. After a couple of minutes she came back and informed me that the buds are almost certainly out of warranty, but her supervisor had agreed to extend the warranty to that that day, and because they were now under warranty she would replace them free of charge.

She sent me an email with a UPS delivery label which I put on the box and sent back. The next day they arrived back at Bose. That afternoon they sent an email saying they had been received. The day after that the new ones were dispatched and they arrived this morning. The whole thing has taken 12 days. It would almost certainly have been quicker if it weren't a bank holiday weekend, and UPS being a bit slow.
 
londonblue said:
Bose. I had a pair of their sports earbuds and when I bought a new phone I couldn't pair it to the earbuds, even though I used them perfectly well with my old phone the day before. Whatever I tried failed. I went as far as to reset them so that they forgot my old phone and still I couldn't pair them. I then realised that the problem was that, for some reason, I couldn't turn Bluetooth on.

I rang Bose, and spent over an hour talking to a person from their technical support. We went through everything that I had already tried and some other things that weren't on the on-line help and we still couldn't get them to work.

I had already given the lady the serial number of the buds and she finally asked me how long I had had them. I genuinely don't remember and told her so, but also mentioned that I think it was about 18 months. She asked me if I had any proof of purchase, which I didn't (which is very unlike me because I keep everything).

The lady then asked me to wait whilst she spoke to her supervisor. After a couple of minutes she came back and informed me that the buds are almost certainly out of warranty, but her supervisor had agreed to extend the warranty to that that day, and because they were now under warranty she would replace them free of charge.

She sent me an email with a UPS delivery label which I put on the box and sent back. The next day they arrived back at Bose. That afternoon they sent an email saying they had been received. The day after that the new ones were dispatched and they arrived this morning. The whole thing has taken 12 days. It would almost certainly have been quicker if it weren't a bank holiday weekend, and UPS being a bit slow.
Click to expand...

I had a similar experience with Joseph Joseph. Our bin stopped automatically opening after about 8 months, we emailed them, they sent a replacement that day and told us to keep the old one.
 
Been offered a new contract 100% remote.

Deciding if I want to take a 10% pay cut to not have to commute
 
Tracked down an old mate to a "residencia" in Hospitalet earlier today.Despite having to wear a surgical corset which needs 2 nurses to put on /take off every day /night he looks in pretty good shape for someone with suspected bone/blood cancer.
 
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