londonblue
Topgun Pilot
John Lewis.
My wife ordered new bedding on line about 5 weeks ago. After putting in the order on line we then received an email to say that one of the sheets was out of stock, and would be delivered separately.
After about 3-4 weeks I rang to find out what was going on, to be told it would be with us in two weeks. Yesterday (10 days into the 2 weeks) I rang to ensure this was still the case, only to be told that it is still out of stock and wouldn’t be back in stock until November, if at all. I then pointed out that if I hadn’t called back we could have been left waiting and waiting with no call back from them.
However, the helpful person said that some of their stores still had some in stock and that she would get one close to me to ring and arrange payment and delivery. Instead they rang me to say they didn’t have any in stock. I then asked them to email their customer services back to tell them that, and get them to ring me back to sort this out.
Needless to say none of that happened. So I rang back this morning to be told that they would get a different branch to call me to arrange payment and delivery, and the CS agent promised to call me back in two and half hours to ensure that the store had called, and dealt with it.
The store did leave me a message (I was in the gym) to say that they couldn’t do anything because they didn’t have any in stock either. Needless to say that after about 4 hours I still hadn’t received a call back from the CS agent.
So, I called again to sort this out.
You’ll have to look at the “What is making you happy today” thread to see the outcome!
My wife ordered new bedding on line about 5 weeks ago. After putting in the order on line we then received an email to say that one of the sheets was out of stock, and would be delivered separately.
After about 3-4 weeks I rang to find out what was going on, to be told it would be with us in two weeks. Yesterday (10 days into the 2 weeks) I rang to ensure this was still the case, only to be told that it is still out of stock and wouldn’t be back in stock until November, if at all. I then pointed out that if I hadn’t called back we could have been left waiting and waiting with no call back from them.
However, the helpful person said that some of their stores still had some in stock and that she would get one close to me to ring and arrange payment and delivery. Instead they rang me to say they didn’t have any in stock. I then asked them to email their customer services back to tell them that, and get them to ring me back to sort this out.
Needless to say none of that happened. So I rang back this morning to be told that they would get a different branch to call me to arrange payment and delivery, and the CS agent promised to call me back in two and half hours to ensure that the store had called, and dealt with it.
The store did leave me a message (I was in the gym) to say that they couldn’t do anything because they didn’t have any in stock either. Needless to say that after about 4 hours I still hadn’t received a call back from the CS agent.
So, I called again to sort this out.
You’ll have to look at the “What is making you happy today” thread to see the outcome!
