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NL Streaming Platform Launched

Forums New posts
eMail sent this morning, hopefully I've covered everything...

I am writing to complain about the quality of service for the above game, and am requesting a refund.
My issues with the service were…
  1. Picture Quality – at first I thought it must have been foggy at the ground, but I then contacted someone at the game itself to be told it was a crystal clear evening. The quality proceeded to get worse throughout the game to the point it was impossible to see what was happening.
  2. Picture Cutting Out – the picture cut out on numerous occasions, especially during the first half (the first goal was missed).
  3. Camera Work – the experience in this respect was similar to that gained by giving a 5 year old child your camcorder whilst on holiday.
  4. Audio – the quality of the audio commentary was very poor – far too quiet in relation to the sounds from the ground itself.
  5. Commentary – whilst I welcome a young person getting such experience, it shouldn’t be at the expense of paying customers – both commentators continually spoke over each other, to the point where I had to turn the audio of.
Before it is suggested that the issues were a problem with my TV/computer/broadband etc… I know for a fact that many others who were watching the same game experienced exactly the same issues as myself. I also checked the other games being streamed that evening, and they all appeared absolutely fine with respect to the above points.
I’m fully expecting a reply of the format ‘Terms & Conditions etc… etc… etc..’, but I defy anyone to watch that game back and tell me it was value for money.

Aren't all companies supposed to have a proper 'Complaints Procedure' in place? I know where I work has to have one as I get audited on it every year.
 
Joolz said:
eMail sent this morning, hopefully I've covered everything...

I am writing to complain about the quality of service for the above game, and am requesting a refund.
My issues with the service were…
  1. Picture Quality – at first I thought it must have been foggy at the ground, but I then contacted someone at the game itself to be told it was a crystal clear evening. The quality proceeded to get worse throughout the game to the point it was impossible to see what was happening.
  2. Picture Cutting Out – the picture cut out on numerous occasions, especially during the first half (the first goal was missed).
  3. Camera Work – the experience in this respect was similar to that gained by giving a 5 year old child your camcorder whilst on holiday.
  4. Audio – the quality of the audio commentary was very poor – far too quiet in relation to the sounds from the ground itself.
  5. Commentary – whilst I welcome a young person getting such experience, it shouldn’t be at the expense of paying customers – both commentators continually spoke over each other, to the point where I had to turn the audio of.
Before it is suggested that the issues were a problem with my TV/computer/broadband etc… I know for a fact that many others who were watching the same game experienced exactly the same issues as myself. I also checked the other games being streamed that evening, and they all appeared absolutely fine with respect to the above points.
I’m fully expecting a reply of the format ‘Terms & Conditions etc… etc… etc..’, but I defy anyone to watch that game back and tell me it was value for money.

Aren't all companies supposed to have a proper 'Complaints Procedure' in place? I know where I work has to have one as I get audited on it every year.
Click to expand...
Like previous posters would be very interested to learn the response.If they admit they did have an issue unlike the Bromley game where they didn't admit.Refusing to grant any form of refund but just saying that my comments were noted
 
Don't put it past them if they do issue refunds to then deduct it from what the club gets. Of course, its the National League or Maidenhead or the service provider who should shoulder cost. But I suspect they won't be interested in what is fair.
 
Just to add my name to the list. I also emailed a list of complaints at the end of the game with screenshots. You will not be surprised to learn that I haven't had a reply as yet either.
 
No response of any kind to Tuesday evening's email.

Just emailed them again, this time to 'subscriptions@streamamg.com' to formally request a refund of the PayPal charge.

Unfortunately this is a necessary first step before you can raise a PayPal dispute and, if that isn't resolved, a Claim to get your money back from PayPal if they won't issue a refund.

A lot of faff to get £9.50 back but they aren't going to keep my money for this.
 
Suffolk Blue said:
No response of any kind to Tuesday evening's email.

Just emailed them again, this time to 'subscriptions@streamamg.com' to formally request a refund of the PayPal charge.

Unfortunately this is a necessary first step before you can raise a PayPal dispute and, if that isn't resolved, a Claim to get your money back from PayPal if they won't issue a refund.

A lot of faff to get £9.50 back but they aren't going to keep my money for this.
Click to expand...
What annoys me rather than them taking getting the money back from Maidenhead they will take back from our club (money we can ill afford to use).
 
Clearly what gets up everyone's is the fact of being fobbed off.Firstly National League not interested in replying to your emails just direct you to the Streaming Company who dont admit the streaming issues and generally fob you off.

Frankly if they cant offer a professional service then personally I wont pay for the substandard service. Yes I will loose out but will opt for the BBC essex radio commentary which is so much better.

The more of us that vote with there feet they will quickly see that we wont put up with it
 
Maldon Shrimper said:
Clearly what gets up everyone's is the fact of being fobbed off.Firstly National League not interested in replying to your emails just direct you to the Streaming Company who dont admit the streaming issues and generally fob you off.

Frankly if they cant offer a professional service then personally I wont pay for the substandard service. Yes I will loose out but will opt for the BBC essex radio commentary which is so much better.

The more of us that vote with there feet they will quickly see that we wont put up with it
Click to expand...
I haven't even received a fob-off email from Stream AMG.

I love the way they've put the transmission up on their website so you can watch it again :)
 
No reply yet. I could write the 9.50 off etc. But the fact they are ignoring us now, will now make my resolve firmer. It's time to up the ante!
 
Herts Shrimper said:
Also worth putting something on Twitter to raise awareness. Any bad publicity that might put off future customers might get them to respond quicker.
Click to expand...
Maidenhead are at home to Yeovil on Tuesday, 21 November. I imagine Glovers fans will be interested in streaming that as it's a fair old way to travel. Might be worth including their hashtags. Should focus the minds of the National League.
 
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It looks very much like they are just ignoring emails as presume no one has heard back? Terrible service not to even get a reply of some sort
 
Nothing here
Tried emailing Pitchero who seem to run it and also tried Mark Ives the chairman of the National League but the email address I tried bounced back.
Like has already been said. Its not the £9.50 (twice), but he fact that they dont reply that makes you want to bring them to account.
They really make it hard to identify anyone to email.
 
Just received this from the Pitchero email address I wrote to which was: support@pitchero.com


Hello xxxxx

Thanks for contacting Pitchero.

We aim to get back to you within 2 working days, although this may be longer based on the information provided or the complexity of the query.

In the meantime, you may find the answer to your question in our Help Centre:

https://help.pitchero.com/

Many thanks,

The Pitchero Support Team
 
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