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A chap at Benfleet Station hurling four letter abuse at the member of staff looking after the barriers because he wouldn't let him through without a ticket.

There were long queues to buy a ticket and the bloke in question was screaming that the queues weren't his fault and that he would be late for work if he queued for a ticket.

I know how frustrating this can be but the guy looking after the barriers was just doing his job.
 
A chap at Benfleet Station hurling four letter abuse at the member of staff looking after the barriers because he wouldn't let him through without a ticket.

There were long queues to buy a ticket and the bloke in question was screaming that the queues weren't his fault and that he would be late for work if he queued for a ticket.

I know how frustrating this can be but the guy looking after the barriers was just doing his job.
Not sure how it works but could he not have bought a ticket online on his smartphone and scanned it through, or shown it to the person on the barrier to then let him through?

I do feel that they need to put extra ticket machines in. I think there is one on each side at Stanford and its sometimes quicker to nip over to the other side and purchase than wait behind 2 people (one of which will invariably not know how the machines work or will have a problem with their payment card)
 
Not sure how it works but could he not have bought a ticket online on his smartphone and scanned it through, or shown it to the person on the barrier to then let him through?

I do feel that they need to put extra ticket machines in. I think there is one on each side at Stanford and its sometimes quicker to nip over to the other side and purchase than wait behind 2 people (one of which will invariably not know how the machines work or will have a problem with their payment card)
It doesn't quite work like that.

The trick is to be organised. I have a C2C smartcard and make sure my tickets are purchased online and in advance.
 
Not sure how it works but could he not have bought a ticket online on his smartphone and scanned it through, or shown it to the person on the barrier to then let him through?

I do feel that they need to put extra ticket machines in. I think there is one on each side at Stanford and its sometimes quicker to nip over to the other side and purchase than wait behind 2 people (one of which will invariably not know how the machines work or will have a problem with their payment card)
Rather than more machines I suggest more station staff for the morning, early shift, sell tickets, check tickets, clean the place up, answer questions, provide a service. If the unions allowed it they could multi task and do more of the jobs that are needed, when needed, even paint the place etc in quieter times after the rush. Surely better for folks to have good, paid jobs than not?
 
Rather than more machines I suggest more station staff for the morning, early shift, sell tickets, check tickets, clean the place up, answer questions, provide a service. If the unions allowed it they could multi task and do more of the jobs that are needed, when needed, even paint the place etc in quieter times after the rush. Surely better for folks to have good, paid jobs than not?
IIRC it's not the unions that reduced the number of staff.
 
IIRC it's not the unions that reduced the number of staff.
Very true, BR are, I have little doubt, not an employer with wanting to forge staff loyalty high on their priority list, nor do I suspect they are quick to adapt to change.
Post pandemic less folks have any type of season ticket and day travel tickets are higher, hence queses at Rush hour etc: and BR will be slow at hiring new staff or part timers or multi role staff AND that is where more co operation between them and unions could create more jobs, better service, better safety, and also increase revenue.
I suspect accountants have looked at the numbers and advised against hiring citing unknown changes in future and small gains etc.
 
A chap at Benfleet Station hurling four letter abuse at the member of staff looking after the barriers because he wouldn't let him through without a ticket.

There were long queues to buy a ticket and the bloke in question was screaming that the queues weren't his fault and that he would be late for work if he queued for a ticket.

I know how frustrating this can be but the guy looking after the barriers was just doing his job.
Guy seems like a four letter word himself, queues at a train station aren't anything new. I remember when my Dad worked in London every now and then in the days before smart phones etc and he would just go down the night before to Rayleigh station and buy a ticket knowing it would save him time in the morning. It's just common sense to plan your journey if you know your going to be in a rush.

I'm taking my kids to London for the first time on Saturday to see the sights and I'll do the same, pop down tomorrow afternoon and get our tickets. I probably won't even need to but I'm not far from the station and I'd rather do that than miss my train.
 
Guy seems like a four letter word himself, queues at a train station aren't anything knew. I remember when my Dad worked in London every now and then in the days before smart phones etc and he would just go down the night before to Rayleigh station and buy a ticket knowing it would save him time in the morning. It's just common sense to plan your journey if you know your going to be in a rush.
Instant society sadly, some can't see the need for a bit of common sense and planning and then get the arse when it doesn't fall right for them.
 
Very true, BR are, I have little doubt, not an employer with wanting to forge staff loyalty high on their priority list, nor do I suspect they are quick to adapt to change.
Post pandemic less folks have any type of season ticket and day travel tickets are higher, hence queses at Rush hour etc: and BR will be slow at hiring new staff or part timers or multi role staff AND that is where more co operation between them and unions could create more jobs, better service, better safety, and also increase revenue.
I suspect accountants have looked at the numbers and advised against hiring citing unknown changes in future and small gains etc.

Er, BR haven't existed since 1994. Network Rail don't have any influence over any station or it's staff, that's the local TOCS. NR are going through a process of Modernising Maintenance (ie, a re-org) where thousands of front line staff will be made redundant - plans haven't been released yet but when they do, expect huge national disruption as the RMT are bound to go on strike. The maintanence staff are already massively understaffed and are fire-fighting. Now they want to strip away 1000s of experienced employees and replace them with green apprentices on half of their salary.

Not to mention the behemoth of "Great British Rail" in the shadows that is Grant Shapps big plan for more arse-****ing of the railway in an attempt to unravel Privitasation.

There's a feeling with a lot of NR that there will be a major incident and loss of life on the railways within the next five years due to all this tinkering - it was "lucky" that Stonehaven was in the middle of lockdown or that would have resulted in (probably) many 100s of deaths.
 
Instant society sadly, some can't see the need for a bit of common sense and planning and then get the arse when it doesn't fall right for them.
That may well be the case, but you don't actually know. It may be that he was intending to work from home and got called in at the last minute and was in a panic. There are a thousand different reasons why he may not have been able to purchase a ticket in advance.
 
The train companies lag well behind. On the tube, buses and yes even London trains, I’ve been able to tap in and out with my debit or credit card for about a decade.

Yet to use c2c or greater anglia to Southend I’m expected to queue up for a ticket each time. They don’t even provide a suitable number of ticket machines on which to purchase my overpriced ticket.

It’s almost as if they are trying to put people off using their services.
 
The train companies lag well behind. On the tube, buses and yes even London trains, I’ve been able to tap in and out with my debit or credit card for about a decade.

Yet to use c2c or greater anglia to Southend I’m expected to queue up for a ticket each time. They don’t even provide a suitable number of ticket machines on which to purchase my overpriced ticket.

It’s almost as if they are trying to put people off using their services.

Yes but currently it's impossible to know your route/TOC unless you book in advance. Lets say you're going to MK (crazy I know) - you can get two operators from Euston both with different prices structures. How will they know which one you used when you tap your card at MK Central?
 
Yes but currently it's impossible to know your route/TOC unless you book in advance. Lets say you're going to MK (crazy I know) - you can get two operators from Euston both with different prices structures. How will they know which one you used when you tap your card at MK Central?
I’m not sure what that has to do with getting a train to Southend where there are two distinct lines/routes but is this any different from going West Ham to Barking?
 
That may well be the case, but you don't actually know. It may be that he was intending to work from home and got called in at the last minute and was in a panic. There are a thousand different reasons why he may not have been able to purchase a ticket in advance.
You're right @londonblue , I don't know, which is why the comment was generic and not pointed at anyone in particular. My general comment stands though.
 

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