Streaming - DAZN

[Tangled up in Blue]

Thanks for your explanation and I do understand your position. I just felt that rather than individuals making their protests that an international outfit like DAZN might be more receptive to a collective request to sort themselves out. The next game at Braintree, of which they boast their coverage wil be 'enhanced' will be interesting to watch in more ways than one.

FWIW, My Espanyol,Cambridge United supporting chum who watches their games in the EFl on livestream tells me that "enhanced coverage" means behind the goal coverage too.As you say we'll see.

 

[Green Wizard]

And if it's c**p then don't bother complaining or asking for your money back!

 

[CrippsCorner]

Hi all I am going to try this out for the Braintree game. Seems I need to sign up for £9.99 a month which I do not want... so I have to purchase this subscription, then I can cancel renewal straight away? Or rather after the game I suspect. Please let me know if this is the best way to do it for a one-off viewing, thanks.

 

[blues exile]

Hi all I am going to try this out for the Braintree game. Seems I need to sign up for £9.99 a month which I do not want... so I have to purchase this subscription, then I can cancel renewal straight away? Or rather after the game I suspect. Please let me know if this is the best way to do it for a one-off viewing, thanks.

I think you will find it difficult to cancel after one game. Have a look at the horror stories on the Trust Pilot site on this issue and also read DAZN's small print about cancellatiin.

 

[1966 and all that]

I think you will find it difficult to cancel after one game. Have a look at the horror stories on the Trust Pilot site on this issue and also read DAZN's small print about cancellatiin.

You can purchase on a game by game basis. The option is there.

 

[LBBlue]

Hi all I am going to try this out for the Braintree game. Seems I need to sign up for £9.99 a month which I do not want... so I have to purchase this subscription, then I can cancel renewal straight away? Or rather after the game I suspect. Please let me know if this is the best way to do it for a one-off viewing, thanks.

You just sign up for a weekly pass for 7 days. (Not a subscription). Just make a one off payment.

 

[CrippsCorner]

You can purchase on a game by game basis. The option is there.

I can't see that option? When I click on a Southend game I'm presented with this:



However, I have found the weekly pass for £9.99 as mentioned above, and it says it doesn't auto-renew so that's okay. Is an individual game meant to be cheaper than that?

Mad to think I'm going to see an actual game on Saturday with my son for £8 for the both of us oh well.

 

[SuperRonnieP]

I can't see that option? When I click on a Southend game I'm presented with this:

View attachment 35144

However, I have found the weekly pass for £9.99 as mentioned above, and it says it doesn't auto-renew so that's okay. Is an individual game meant to be cheaper than that?

Mad to think I'm going to see an actual game on Saturday with my son for £8 for the both of us oh well.

Think the weekly pass is their cheapest option

 

[Chris Powell's mate]

It will interesting to see whether the seven-day pass holds good for tomorrow.
Having taken one out on Boxing Day, in theory it should be good for Braintree.
Why do I think DAZN will do their best to wriggle out?

 

[blues exile]

It will interesting to see whether the seven-day pass holds good for tomorrow.
Having taken one out on Boxing Day, in theory it should be good for Braintree.
Why do I think DAZN will do their best to wriggle out?

Thought I would sample Solihull v Tamworth now just to see what the coverage is like. Spent 15 minutes staring at a blank screen until finally the game appeared with the usual buffering needless to say. Three minutes later a boxing promo video cut in to interrupt the coverage for a couple of minutes. Now back to stop start repeat as usual. It would be unfair on amateurs to use the word in conjunction with DAZN so bad is their service. Roll on to tomorrow's opportunity to lower the bar even further.

 

[Liam AAS]

It would be a world of pain for us as The Zone. Could you imagine us with DAZN, SUFC members being all over the world taking on such a thing when you have already stated yourself for 1 person it's been a horror show. We have no idea or want to know peoples set up's as to how they watch games. I see you have taken this up directly and that is the way to go.

It can't be a thankless task representing the fans, can't it my old mate lol

 

[Holy Joe]

Thought I would sample Solihull v Tamworth now just to see what the coverage is like. Spent 15 minutes staring at a blank screen until finally the game appeared with the usual buffering needless to say. Three minutes later a boxing promo video cut in to interrupt the coverage for a couple of minutes. Now back to stop start repeat as usual. It would be unfair on amateurs to use the word in conjunction with DAZN so bad is their service. Roll on to tomorrow's opportunity to lower the bar even further.

Just turned it on, 60 mins on the clock. Stream seems fine - they've either fixed the issues or the buffering is a problem at your end - if you usually get buffering suggests issue may be at your end.

 

[fbm]

Genuine question... as the club provide the feed, is it not the club's issue?

 

[Holy Joe]

Genuine question... as the club provide the feed, is it not the club's issue?

For the misting up on boxing day? I think the club are providing the camera work for that, so club has 'caused' the issue. But viewers have paid dazn. So viewers contract for the service is with dazn and dazn should be resolving refunds/complaints etc.

 

[blues exile]

Just turned it on, 60 mins on the clock. Stream seems fine - they've either fixed the issues or the buffering is a problem at your end - if you usually get buffering suggests issue may be at your end.

No. I subscribe to Go3 for EFL games and never any problem at all, perfect picture, good sound, totally reliable. The second half coverage has been better admittedly.

 

[RHB]

It will interesting to see whether the seven-day pass holds good for tomorrow.
Having taken one out on Boxing Day, in theory it should be good for Braintree.
Why do I think DAZN will do their best to wriggle out?

I managed two games on the one subscription a while back. It worked ok for me.

 

[fbm]

For the misting up on boxing day? I think the club are providing the camera work for that, so club has 'caused' the issue. But viewers have paid dazn. So viewers contract for the service is with dazn and dazn should be resolving refunds/complaints etc.

Yes, I know the contract is with DAZN, but we don't buy a game pass, we buy a weekly pass for all NL games including NLS and NLN. What would be our portion of the refund (if one were to apply, which it clearly isn't going to)?

It's about 15p if you divide it across the total number of NL games, and probably about £1.50 if you look at the likely number of fans across all NL clubs using the service.

I can't see DAZN employing anyone to field the emails and complaints and processing refunds for such small amounts, so they have two options -

1) Just refund everyone without question, or
2) Apologise and don't refund anyone.

There's no point in doing anything as a goodwill gesture, as there is no goodwill. We are only using the service because we are in the NL. Once we (eventually) get promoted none of us will use it at all. Our affinity is with SUFC, not DAZN.

They provide a cheap service to tie all these streamed games together for all NL fans in return for a fixed price, and there are going to be the odd problem. They are reliant on the clubs to provide the feed unless, I guess, they are providing enhanced coverage. The trouble is that if they refunded everyone for every issue, they wouldn't be able to continue the service at that price, maybe not at all.

So I totally get why they aren't giving money back.

I'm just grateful that there is at least some service, meaning that we can watch our team in circumstances that would otherwise mean we'd have to travel or miss the game completely.

For clarity... I'm not saying that DAZN are a great company, I'm just highlighting why I don't think this is their fault and why they won't give a refund.

 

[Holy Joe]

Yes, I know the contract is with DAZN, but we don't buy a game pass, we buy a weekly pass for all NL games including NLS and NLN. What would be our portion of the refund (if one were to apply, which it clearly isn't going to)?

It's about 15p if you divide it across the total number of NL games, and probably about £1.50 if you look at the likely number of fans across all NL clubs using the service.

I can't see DAZN employing anyone to field the emails and complaints and processing refunds for such small amounts, so they have two options -

1) Just refund everyone without question, or
2) Apologise and don't refund anyone.

There's no point in doing anything as a goodwill gesture, as there is no goodwill. We are only using the service because we are in the NL. Once we (eventually) get promoted none of us will use it at all. Our affinity is with SUFC, not DAZN.

They provide a cheap service to tie all these streamed games together for all NL fans in return for a fixed price, and there are going to be the odd problem. They are reliant on the clubs to provide the feed unless, I guess, they are providing enhanced coverage. The trouble is that if they refunded everyone for every issue, they wouldn't be able to continue the service at that price, maybe not at all.

So I totally get why they aren't giving money back.

I'm just grateful that there is at least some service, meaning that we can watch our team in circumstances that would otherwise mean we'd have to travel or miss the game completely.

For clarity... I'm not saying that DAZN are a great company, I'm just highlighting why I don't think this is their fault and why they won't give a refund.

It would be wrong to divide the cost by all the games - as you can only watch 1 live game at a time. Itd be an interesting legal case if the consumer is paying to watch a live Southend streamed game, or a week long pass to watch any game streamed even if they only want to watch and pay for the Southend game.

 

[Chris Powell's mate]

Yes, I know the contract is with DAZN, but we don't buy a game pass, we buy a weekly pass for all NL games including NLS and NLN. What would be our portion of the refund (if one were to apply, which it clearly isn't going to)?

It's about 15p if you divide it across the total number of NL games, and probably about £1.50 if you look at the likely number of fans across all NL clubs using the service.

I can't see DAZN employing anyone to field the emails and complaints and processing refunds for such small amounts, so they have two options -

1) Just refund everyone without question, or
2) Apologise and don't refund anyone.

There's no point in doing anything as a goodwill gesture, as there is no goodwill. We are only using the service because we are in the NL. Once we (eventually) get promoted none of us will use it at all. Our affinity is with SUFC, not DAZN.

They provide a cheap service to tie all these streamed games together for all NL fans in return for a fixed price, and there are going to be the odd problem. They are reliant on the clubs to provide the feed unless, I guess, they are providing enhanced coverage. The trouble is that if they refunded everyone for every issue, they wouldn't be able to continue the service at that price, maybe not at all.

So I totally get why they aren't giving money back.

I'm just grateful that there is at least some service, meaning that we can watch our team in circumstances that would otherwise mean we'd have to travel or miss the game completely.

For clarity... I'm not saying that DAZN are a great company, I'm just highlighting why I don't think this is their fault and why they won't give a refund.

I agree it's not their fault, but they are piggy-backing the feed from clubs.
I would suggest their outlay for this is minimal once software is in place, but their cut is substantial.
What DAZN could do is ensure they have contact with all camera operators on match day. What that in essence means is a maximum 12 phone numbers for NL camera operators and whatever for the NLS.
If one person was to monitor games by switching back and forth, they could alert any errant operator to fix a fixable problem.
I'm still wondering whether the Roots Hall operator knew he had a problem?

 

[rararblue]

Living in Spain, I've been using NLTV and now, DAZN since the beginning and have never had an issue with buffering. Pretty much watched every game.
Same as everyone else, there's been issues with quality, which must originate with the clubs, but part of me thinks I'm fortunate to have live coverage of 5th tier football. Overall, it's good value for the money, particularly if you buy a year pass.