Retro Shirt orders delayed

[40yearsafan]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

 

[OldBlueLady]

I've only just seen this and highlighted it to my colleagues. With anything like this, you're far better to post it to the info@shrimperstrust.co.uk email rather than sticking it here.

 

[jphfitz]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

Hey mate, can you ping us a DM with the order number and will get to the right person to find out what’s going on. Sorry you have had to chase

 

[GBJ]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

I have used WR before & found it to be quite a quick & hassle free company.

That being said, the idea that they’ve shut down an entire factory due to a Covid outbreak sounds spurious to say the least.

Sadly, the fact that it’s gone on for over 3 months & they’re now ignoring your messages should tell you all you need to know.

If you’ve paid via credit card or PayPal, try opening a dispute with them directly, hopefully you’ll get your money back.

 

[Piley66]

Yes same here. Ordered 13th July - I think it says 4 weeks, and I was thinking if lucky I could wear them at the first game of the season/early warm games. I gave it 6 weeks (as I didn't want to be THAT person!) then chased. The word was they had been despatched on 14th Aug (no idea if that was true or not) and I agreed to give it another week. Nothing arrived in the following week so I contacted again 31st August and they were going to arrange a replacement order. The 4 weeks will be up this Saturday - 11 weeks after placing the order! If nothing arrives will chase again after 5 weeks, but starting to wish I hadn't bothered!

 

[40yearsafan]

I was eventually offered a refund and the shirt by way of an apology. Neither arrived.

 

[GBJ]

Against my better judgement () I ordered a couple of retro shirts one night, having forgotten all about this thread.

That was 9 weeks ago, and still no shirts.

Have been offered a free shirt as an apology for the delay, and the promise to reprint and send the original ones which seem to have vanished into Narnia.

 

[Piley66]

Pretty much carbon copy of this, although i'm ahead of you, and will be 3 months this weekend. Same, got offered a reprint and an extra shirt for my trouble. Was promised an update Monday but heard nothing.

Against my better judgement () I ordered a couple of retro shirts one night, having forgotten all about this thread.

That was 9 weeks ago, and still no shirts.

Have been offered a free shirt as an apology for the delay, and the promise to reprint and send the original ones which seem to have vanished into Narnia

 

[markw]

Took 9 months for ours to arrive and that was only with the Trust getting involved! similar excuses and lack of communication!

 

[Cricko]

@jphfitz

 

[Piley66]

Took 9 months for ours to arrive and that was only with the Trust getting involved! similar excuses and lack of communication!!

9 months??!! Wow even the new kit would almost be retro in that time!

Sounds like i've only got half a year left to wait now! V frustrating.

 

[jphfitz]

@jphfitz

Thanks mate. Sorry for delay.

If anyone still has any outstanding issues please let me know I would gladly get involved.

Just DM me your name, order number and address and I will get on to World Retro.

We stopped using them directly due to these ongoing issues (and In my view lack of acknowledgement of the issues ) but still maintain some dialogue with them and hope that will be enough to help get your orders (and free shirt offers) fulfilled

 

[Piley66]

Thanks mate. Sorry for delay.

If anyone still has any outstanding issues please let me know I would gladly get involved.

Just DM me your name, order number and address and I will get on to World Retro.

We stopped using them directly due to these ongoing issues (and In my view lack of acknowledgement of the issues ) but still maintain some dialogue with them and hope that will be enough to help get your orders (and free shirt offers) fulfilled

Hi @jphfitz My order went in on 13th July #61958. Initially I couldn't get any reply from them but eventually stumbled on an email address for Paul Jago. Had a number of back and forths with him, and he offered an extra shirt for my trouble. Last message i received from him was 5th Oct and he was going to get back to me on Mon 7th. Not heard anything since. Have sent a couple of 'reminder' emails but nothing. Looks like my chain has gone cold now. Be 14 weeks since i ordered on Saturday. Any help much appreciated.