Retro Shirt orders delayed

[40yearsafan]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

 

[OldBlueLady]

I've only just seen this and highlighted it to my colleagues. With anything like this, you're far better to post it to the info@shrimperstrust.co.uk email rather than sticking it here.

 

[jphfitz]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

Hey mate, can you ping us a DM with the order number and will get to the right person to find out what’s going on. Sorry you have had to chase

 

[GBJ]

Is anyone else having trouble getting orders fulfilled by World Retro?
I placed an order for my grandson 14 weeks ago. After a long delay, I had a message saying the factory producing Southend shirts has been closed due to a COVID outbreak and production was being shifted to a different factory. I was promised a further update but have heard nothing since. My last two messages to them haven't been answered at all.
Am I just unlucky or are others waiting for orders?

I have used WR before & found it to be quite a quick & hassle free company.

That being said, the idea that they’ve shut down an entire factory due to a Covid outbreak sounds spurious to say the least.

Sadly, the fact that it’s gone on for over 3 months & they’re now ignoring your messages should tell you all you need to know.

If you’ve paid via credit card or PayPal, try opening a dispute with them directly, hopefully you’ll get your money back.

 

[Piley66]

Yes same here. Ordered 13th July - I think it says 4 weeks, and I was thinking if lucky I could wear them at the first game of the season/early warm games. I gave it 6 weeks (as I didn't want to be THAT person!) then chased. The word was they had been despatched on 14th Aug (no idea if that was true or not) and I agreed to give it another week. Nothing arrived in the following week so I contacted again 31st August and they were going to arrange a replacement order. The 4 weeks will be up this Saturday - 11 weeks after placing the order! If nothing arrives will chase again after 5 weeks, but starting to wish I hadn't bothered!

 

[40yearsafan]

I was eventually offered a refund and the shirt by way of an apology. Neither arrived.

 

[GBJ]

Against my better judgement () I ordered a couple of retro shirts one night, having forgotten all about this thread.

That was 9 weeks ago, and still no shirts.

Have been offered a free shirt as an apology for the delay, and the promise to reprint and send the original ones which seem to have vanished into Narnia.

 

[Piley66]

Pretty much carbon copy of this, although i'm ahead of you, and will be 3 months this weekend. Same, got offered a reprint and an extra shirt for my trouble. Was promised an update Monday but heard nothing.

Against my better judgement () I ordered a couple of retro shirts one night, having forgotten all about this thread.

That was 9 weeks ago, and still no shirts.

Have been offered a free shirt as an apology for the delay, and the promise to reprint and send the original ones which seem to have vanished into Narnia

 

[markw]

Took 9 months for ours to arrive and that was only with the Trust getting involved! similar excuses and lack of communication!

 

[Cricko]

@jphfitz

 

[Piley66]

Took 9 months for ours to arrive and that was only with the Trust getting involved! similar excuses and lack of communication!!

9 months??!! Wow even the new kit would almost be retro in that time!

Sounds like i've only got half a year left to wait now! V frustrating.

 

[jphfitz]

@jphfitz

Thanks mate. Sorry for delay.

If anyone still has any outstanding issues please let me know I would gladly get involved.

Just DM me your name, order number and address and I will get on to World Retro.

We stopped using them directly due to these ongoing issues (and In my view lack of acknowledgement of the issues ) but still maintain some dialogue with them and hope that will be enough to help get your orders (and free shirt offers) fulfilled

 

[Piley66]

Thanks mate. Sorry for delay.

If anyone still has any outstanding issues please let me know I would gladly get involved.

Just DM me your name, order number and address and I will get on to World Retro.

We stopped using them directly due to these ongoing issues (and In my view lack of acknowledgement of the issues ) but still maintain some dialogue with them and hope that will be enough to help get your orders (and free shirt offers) fulfilled

Hi @jphfitz My order went in on 13th July #61958. Initially I couldn't get any reply from them but eventually stumbled on an email address for Paul Jago. Had a number of back and forths with him, and he offered an extra shirt for my trouble. Last message i received from him was 5th Oct and he was going to get back to me on Mon 7th. Not heard anything since. Have sent a couple of 'reminder' emails but nothing. Looks like my chain has gone cold now. Be 14 weeks since i ordered on Saturday. Any help much appreciated.

 

[Piley66]

I gave up at the weekend. 15 weeks into the 4 week wait, and most importantly Paul Jago now ignoring my emails (last 4 all unanswered... think he has run out of excuses!). So I took it up with my credit card company. Refund went in today. If you haven't received yours and paid by card i strongly advise you to do the same. They ain't coming!!!

 

[GBJ]

I’ve started a dispute against WR with my bank too. 12 weeks - and counting - since the original order.

I’d advise everyone that if for some reason ( ) you think it’s a good idea to order from this mob, send me your money instead. You won’t receive anything in return (much like you wouldn’t from WR), but at least I’ll give it a good home.

 

[Piley66]

I’ve started a dispute against WR with my bank too. 12 weeks - and counting - since the original order.

I’d advise everyone that if for some reason ( ) you think it’s a good idea to order from this mob, send me your money instead. You won’t receive anything in return (much like you wouldn’t from WR), but at least I’ll give it a good home.

completely agree. Such a shame as the shirts looked decent. Not sure if it's a scam or just woefully run (the trust endorsing them for a while also gave them an air of respectability). Assuming the latter as I do know people who actually got their shirts, but none without a fight. I gave up on mine.

As GBJ says, don't wait any more, they aren't coming. It's excuse after excuse. And when they run out of excuses they stop replying. Awful company.

 

[Swiss Tony]

completely agree. Such a shame as the shirts looked decent. Not sure if it's a scam or just woefully run (the trust endorsing them for a while also gave them an air of respectability). Assuming the latter as I do know people who actually got their shirts, but none without a fight. I gave up on mine.

As GBJ says, don't wait any more, they aren't coming. It's excuse after excuse. And when they run out of excuses they stop replying. Awful company.

Maybe the trust could ruffle a few feathers by landing a solicitors letter on their doormat it might help, these swindling bastards should not be allowed to get away with it.

 

[GBJ]

completely agree. Such a shame as the shirts looked decent. Not sure if it's a scam or just woefully run (the trust endorsing them for a while also gave them an air of respectability). Assuming the latter as I do know people who actually got their shirts, but none without a fight. I gave up on mine.

As GBJ says, don't wait any more, they aren't coming. It's excuse after excuse. And when they run out of excuses they stop replying. Awful company.

The frustrating thing is I’ve used them in the past and they’ve been decent, no problems at all.

I know lots of fans have used them previously too, which is easy to see as there’s always plenty of retro shirts knocking around RH on matchday.

No idea what’s happened to the company but its completely understandable why the Trust have disassociated themselves from WR.

 

[OldBlueLady]

It really is so disappointing....they supplied our Match for Micky shirts without any bother, but seem to be unable to complete or communicate over the normal retro shirts.

 

[GBJ]

It really is so disappointing....they supplied our Match for Micky shirts without any bother, but seem to be unable to complete or communicate over the normal retro shirts.

How long from ordering did they take to be delivered Kay?

It would appear that a bulk order carries more importance to World Ripoff.