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SUFC: The Future New 2024/25 kit - sponsored by c2c rail - officially released and available from club shop

I've tried calling the shop twice on 01702 300205. Nothing, just rang then stopped.
Yeah, same here, twice in last five days and at different times.

Just as worrying is the return policy:

PLEASE NOTE:

"We do not allow any returns from online or in-store purchases. Please use the size guide before purchasing.
If in-store, please try on garments before purchase."

Am I missing something but does this in essence mean NO returns regardless?
I would ask the shop this, if they would pick up.
 
Yeah, same here, twice in last five days and at different times.

Just as worrying is the return policy:

PLEASE NOTE:

"We do not allow any returns from online or in-store purchases. Please use the size guide before purchasing.
If in-store, please try on garments before purchase."

Am I missing something but does this in essence mean NO returns regardless?
I would ask the shop this, if they would pick up.

Seems legally shaky:

 
Yeah, same here, twice in last five days and at different times.

Just as worrying is the return policy:

PLEASE NOTE:

"We do not allow any returns from online or in-store purchases. Please use the size guide before purchasing.
If in-store, please try on garments before purchase."

Am I missing something but does this in essence mean NO returns regardless?
I would ask the shop this, if they would pick up.
In-store then you have no right to a refund

Online distance selling regulations apply when purchasing online, although there is a grey area in click and collect items. It all depends at what point the transaction was completed and money taken. If its when the item is collected then it counts as an in-store purchase, if its taken at the point of sale (online when ordered) then distance selling regulations occur.

I can confirm that I purchased a shirt for collection. Item has not yet been collected but the amount is showing on my latest credit card bill.
 
In-store then you have no right to a refund

Online distance selling regulations apply when purchasing online, although there is a grey area in click and collect items. It all depends at what point the transaction was completed and money taken. If its when the item is collected then it counts as an in-store purchase, if its taken at the point of sale (online when ordered) then distance selling regulations occur.

I can confirm that I purchased a shirt for collection. Item has not yet been collected but the amount is showing on my latest credit card bill.
Thanks for the explanation: but it sounds convoluted. I bought online only to discover Macron sizes on the current shirts are different to the previous.
Trust me, the same current home shirt 3XL is centimetres difference on the pink away from a couple of seasons back.
 
Missus managed to pick my son up the 3rd shirt yesterday 👍 they also had socks in stock for him, but not shorts in his size... so opted just for the shirt this time. She said there was plenty of 2nd kit supply.

I told her to ask when they would be expecting more shorts in, hoping we could buy at a later date, and she was told, this is probably the last stock delivery for the main kits for the rest of the season now!
 

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