What is hacking you off today?

[Pubey]

People from other companies/floors doing a spot of poo tourism and using our work toilets.

 

[Mad Cyril]

The free beer is Bud Light.

It might come in handy if there is a fire.

 

[Southminster Shrimper]

The free beer is Bud Light.

It is like drinking air!

 

[Ricky Otto]

My first post on this thread (because i'm normally a happy chappy, even when tested)... But Jeeez... my rant is about Bloody Travel insurance claims department! (I wont name who.. but they used to sponsor our club shirts).

I've been a loyal customer of theirs for well over a decade (not that means anything in today's world).

Anyway, long story short. My father in law sadly passed away about 7 months ago, just days before we were due to go away abroad on holiday. Obviously needed to cancel it, however as i mentioned, 7 months later, the saga is still being dragged out and their lack of customer service and internal communication has been shockingly bad and slow. I've sent document after document to them (ie: airline & hotel bookings, death certificate, previous emails etc) only to be met with "i'm sorry for your loss, but we need another document"....
For example he spent he's last year in a specialist bupa nursing home due to parkinson's and dementia. The coroner confirmed this on the death certificate & of course the cause of death, but now they want he's local GP nurse to fill in a form to confirm the cause of his death (Why? he hadn't seen her in years) Anyway...I towed the line, and asked, I was told it was illegal to provide that medical information to a legal company, and they have never heard of this demand before. Anyway in the end, she wrote an official letter to them (out of kindness) that provided the disclaimer they needed.

Now I've received yet another letter asking if he died of a drugs overdose or Aids! & if they can obtain another death certificate (which I sent 7 months ago!!!)

WTF!!... dealing with them is like a combination of watching paint dry and banging your head against the wall!.. I've probably spent more hours on this, than the claim is worth!!

Right!..Ok.... I feel better now... Rant over!... I'm off to the "Brown out" thread to cheer myself up. :sad:

Like YB said, regulators are very hot on bad service at the moment. I work in the delegated authority dept for a Lloyds syndicate so I know my apples here!

Insure and go are a broker, on your policy document you will see that the policy will be underwritten by somebody else. The underwriters delegate claims handling authority to the broker and the underwriters are the people who will get into trouble for this and the underwriters will terminate their relationship with repeat offenders. The chain of escalation means you have to formally tell insure and go you want to make a complaint, I very much doubt that the underwriters would have given the broker complaints handling authority (it is virtually unheard of). The underwriters will want to resolve as quickly as possible, if the case is escalated to Lloyds or the FCA it will cost the underwriter regardless of the outcome. The ombudsman will only look at the case if you still have a grievance after Lloyds (assuming the underwriter is a Lloyds syndicate) and/or the FCA have seen the case first. Sounds like a pretty open and shut case from the info you have provided and would expect a quick resolution once escalated. Feel free to PM me if you have any questions though.

EDIT: I was curious who underwrites Insure and go so googled it and it turns out it is a Spanish underwriter who actually own insure and go. I'd advise you tell insure and go you are not satisfied and that you plan to go to the FCA, if they do not react to this then go to the FCA.

 

[Firestorm]

Like YB said, regulators are very hot on bad service at the moment. I work in the delegated authority dept for a Lloyds syndicate so I know my apples here!

Insure and go are a broker, on your policy document you will see that the policy will be underwritten by somebody else. The underwriters delegate claims handling authority to the broker and the underwriters are the people who will get into trouble for this and the underwriters will terminate their relationship with repeat offenders. The chain of escalation means you have to formally tell insure and go you want to make a complaint, I very much doubt that the underwriters would have given the broker complaints handling authority (it is virtually unheard of). The underwriters will want to resolve as quickly as possible, if the case is escalated to Lloyds or the FCA it will cost the underwriter regardless of the outcome. The ombudsman will only look at the case if you still have a grievance after Lloyds (assuming the underwriter is a Lloyds syndicate) and/or the FCA have seen the case first. Sounds like a pretty open and shut case from the info you have provided and would expect a quick resolution once escalated. Feel free to PM me if you have any questions though.

EDIT: I was curious who underwrites Insure and go so googled it and it turns out it is a Spanish underwriter who actually own insure and go. I'd advise you tell insure and go you are not satisfied and that you plan to go to the FCA, if they do not react to this then go to the FCA.

Mapfre isnt it ? they bought it a few years ago IIRC

 

[SUFC_Ross]

Like YB said, regulators are very hot on bad service at the moment. I work in the delegated authority dept for a Lloyds syndicate so I know my apples here!

Insure and go are a broker, on your policy document you will see that the policy will be underwritten by somebody else. The underwriters delegate claims handling authority to the broker and the underwriters are the people who will get into trouble for this and the underwriters will terminate their relationship with repeat offenders. The chain of escalation means you have to formally tell insure and go you want to make a complaint, I very much doubt that the underwriters would have given the broker complaints handling authority (it is virtually unheard of). The underwriters will want to resolve as quickly as possible, if the case is escalated to Lloyds or the FCA it will cost the underwriter regardless of the outcome. The ombudsman will only look at the case if you still have a grievance after Lloyds (assuming the underwriter is a Lloyds syndicate) and/or the FCA have seen the case first. Sounds like a pretty open and shut case from the info you have provided and would expect a quick resolution once escalated. Feel free to PM me if you have any questions though.

EDIT: I was curious who underwrites Insure and go so googled it and it turns out it is a Spanish underwriter who actually own insure and go. I'd advise you tell insure and go you are not satisfied and that you plan to go to the FCA, if they do not react to this then go to the FCA.

Further to RO above,
there should be a complaints procedure on your insurance documents, I work in a claims dept at a Lloyds syndicate so quite often come across people who aren't happy with the handling of there claim. and with Lloyds it comes to us then if the policy holder still isn't happy it goes to Lloyds and then FCA after that, with company market it varies but should definitely say within your documents, drop me an inbox if you need any help.

 

[MK Shrimper]

When is it, when I have a cup of coffee, the mug ends up looking like it hasn't been washed in a decade?

 

[Ricky Otto]

Mapfre isnt it ? they bought it a few years ago IIRC

Yep, that's what wiki says

 

[Billy Bests boot laces]

Usually takes me anything between 50 mins- 1h10mins to drive back to Leigh from Ingatestone. Yesterday 1hr 20 mins, today 1hr 50mins!!!!!.
No accidents, and in theory basically same traffic daily commuting to place of work & back. Just cant understand it, some evenings 100yd queue before A130 Fairglen Rdbt, last 2 days 2.5 miles!!!.
And that's before Sadlers Farm & A13, total frustrating rubbish.:sad:

 

[mattitouk]

A genuine heartfelt thanks for all the advice and support, I will certainly call upon your advice and professional knowledge if and when needed. Fingers crossed, they can finally pull their finger out of their arse and put this matter to a close.

 

[madaboutblues]

We've insured with them for the last 8 years, when going to Florida. Thank goodness we hav'nt had to make a claim, if your example is what they're like to deal with.

We got caught up in the ash cloud in 2010 and had used their travel insurance. They were the only company who wouldn't pay out compensation for our 10 day (yes 10 day!!) delay as it was an "act of god" Cost us a fortune as there were 5 of us. A friend with another company got £1000 for their delay:angry:

 

[MK Shrimper]

Dress down day for charidee today and I'm the only one who seems to have bothered/remembered, so here I sit in a bright Colour of Spring Talk TalkT-shirt (it's covered in bright butterflies) when everyone else is in muted colours.

Bacon sandwich at a Barmitvah anyone? :hilarious:

 

[Mad Cyril]

Someone has used the phone booth outside my office as a toilet.

A toilet cubicle.

Inconvenient for anyone looking for a hookup with any of the prostitutes advertising their services in said phone booth.

 

[Yorkshire Blue]

Like YB said, regulators are very hot on bad service at the moment. I work in the delegated authority dept for a Lloyds syndicate so I know my apples here!

I work in a claims dept at a Lloyds syndicate so quite often come across people who aren't happy with the handling of there claim.

Not sure you are really selling Lloyd's here lads by boasting of all your experience of complaints :winking:

But in seriousness some good advice here. Complaining does make a difference. E-mail them and ask when you can expect to be paid. Their complaints details are:

https://www.insureandgo.com/travel-insurance/make-a-complaint

 

[Mad Cyril]

HSBC are closing my business account.

OK I did forget to fill in a questionnaire on the nature of my business but I am hardly El Chapo.

Maybe that is the problem...

 

[MK Shrimper]

Went for a run through an industrial estate and there was an absolute tool doing donuts and driving like a tit in his ponced up car (no number plates.....ooo well hard) on public roads.

 

[Mad Cyril]

Went for a drive through an industrial estate and there was some bloke in Hi Tec squash, a Fido Dido vest and cycling shorts acting like Mo Farrah

 

[MK Shrimper]

Went for a drive through an industrial estate and there was some bloke in Hi Tec squash, a Fido Dido vest and cycling shorts acting like Mo Farrah

Wasn't me then as I have no idea what a Fido Dildo is. Sound rude. :raspberry:


What's also got my goat - loads of apples on my huge apple tree that were and are begging to be made into pies, crumbles and chutneys either got blown down, or are out of reach, even with by apple picking gadget.

 

[Firestorm]

Not sure you are really selling Lloyd's here lads by boasting of all your experience of complaints :winking:

But in seriousness some good advice here. Complaining does make a difference. E-mail them and ask when you can expect to be paid. Their complaints details are:

https://www.insureandgo.com/travel-insurance/make-a-complaint

Basically everyone who has a claim for something not covered threatens to claim.
We all have stories of clients trying it on

 

[RHB]

The completely mindless morons that have started their firework explosions already for the last three nights. Nothing spectacular, just the big bangs, total *****. Maurice, our rescue cat has assumed gibbering wreck mode already.