londonblue
Topgun Pilot
In case anyone is interested. I rang reception back again at 3.45. The lady told me that she had passed on my details, but that (since the office had not got back to me) she would now deal with it, and would ring me back.
At 4.45 I had not received a response. The lady told me that she couldn't do anything because she was on reception until 5.00pm! I did say to her that I had wished she had told me that in the first place! She also tried to point out that I hadn't rang her all that long ago, to which I pointed out that she had had over 5 hours from when I first called.
To her credit, she then did deal with my issue. (Maybe I guilted her into action!) She rang me back a couple of minutes later from the ticket office to tell me that they had received my application.....which meant I could put the phone down, as I was still number two in the queue from a starting point of 7!
I thanked her, but also pointed out that all it needed was a phone call or email to let me know my form had been received, and also pointed out that I would imagine that if they had done this with all postal applications the phone queue would be reduced by about half!
She did say that the ticket office were just so overrun that it's not that easy.
My real issue is with the way this has been handled. GK said about a month or so ago that they were expecting to sell about 6,000 season tickets this summer. If this was therefore expected, then why have they not brought in extra staff to deal with it? It's one thing being caught by surprise, but a quite different one not dealing with an expected surge in demand.
At 4.45 I had not received a response. The lady told me that she couldn't do anything because she was on reception until 5.00pm! I did say to her that I had wished she had told me that in the first place! She also tried to point out that I hadn't rang her all that long ago, to which I pointed out that she had had over 5 hours from when I first called.
To her credit, she then did deal with my issue. (Maybe I guilted her into action!) She rang me back a couple of minutes later from the ticket office to tell me that they had received my application.....which meant I could put the phone down, as I was still number two in the queue from a starting point of 7!
I thanked her, but also pointed out that all it needed was a phone call or email to let me know my form had been received, and also pointed out that I would imagine that if they had done this with all postal applications the phone queue would be reduced by about half!
She did say that the ticket office were just so overrun that it's not that easy.
My real issue is with the way this has been handled. GK said about a month or so ago that they were expecting to sell about 6,000 season tickets this summer. If this was therefore expected, then why have they not brought in extra staff to deal with it? It's one thing being caught by surprise, but a quite different one not dealing with an expected surge in demand.
