So I looked at my bank statement today to see how much left for shopping this week. Shock horror, Amazon have just taken £7.99 from me. Checked back and they have been taking it each month for months. Like a lot of people, last year I signed up to the prime membership for a free month, as I ordered something and they offered next day free delivery with prime. I only ordered one thing. At the time they were meant to send me an email at the end of free trial for me to click on becoming a paid member or not. I didn't get the email, but they signed me up anyway, and didn't send me a welcoming email, to let me know. They have now changed this....While you won't be charged for your free trial, you'll be automatically converted to a paid membership plan at the end of the trial period. For more information, go to Turn off your Amazon Prime renewal. This was after thousands of complaints, and Martin Lewis getting involved, suggesting it's like a scam, but very surprising from such a massive company that doesn't need the money.
So anyway, I go on to Amazon, cancel my prime, order refund of £7.99. You can only order one months refund on site. But now want all the rest of my money back. So go on chat, and answer questions by bot, not person, multiple questions and multiple answers. Told to phone for call back. Call back not working as told, so told to phone Amazon. Phoned Amazon, voice message saying phones not working, go back to answer questions with bot.
Ggrrr.
So now more hassle trying to speak to someone, and trying to get my money back.
Grim.
