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Watching ifollow on TV
- Thread starter 1966 and all that
- Start date
in the know
Newbie⭐⭐
Yes
I didn't get a response on their help chat thing at the time and emailed requesting a refund
Not even acknowledged never mind a reply! Terrible service
Danshrimper
Manager
I emailed Ifollow after the Morecambe game as I was charged even though I used my ST Holder code. I got an automated response on the Monday saying they were busy and would get back when they can, still haven’t heard anything.
WightShrimper
Manager⭐🦐
Just seen that Pompey ifollow users have been given a free pass to their next game due to not being able to see first 15 minutes of match. Don't know if any of you also qualify for some form of compensation. I only listen to the matches so don't know if the same problem affected you
crangoner
⭐⭐
I complained about the Gillingham game, didn't get a reply but saw the credit in my bank account when my statement was sent out.
Alrounce
Schoolboy
I also have had no answer about last night. I was talking on their chat line during the 20 minutes of breakdown but as soon as I asked for a credit against Saturdays game they hung up.still waiting.for a reply Is the club aware of these problems?
RHB
Return to Modnomor Mountain⭐⭐🦐
The Club is aware and they asked iFollow to fix issues during the first half yesterday
RHB
Return to Modnomor Mountain⭐⭐🦐
Just got this in an email:
Dear Supporter,
We would like to apologise for the technical issue with your iFollow service, that affected part of the viewing of the Southend vs Portsmouth fixture on the 6th of October.
As a result, we will be issuing you a replacement complementary free match pass code that can be used to watch the final group stage EFL Trophy game on 10th November. This code will be sent in advance of the fixture.
If you have any questions please do not hesitate to contact ifollow@efl.com.
EFL Digital
Dear Supporter,
We would like to apologise for the technical issue with your iFollow service, that affected part of the viewing of the Southend vs Portsmouth fixture on the 6th of October.
As a result, we will be issuing you a replacement complementary free match pass code that can be used to watch the final group stage EFL Trophy game on 10th November. This code will be sent in advance of the fixture.
If you have any questions please do not hesitate to contact ifollow@efl.com.
EFL Digital
camden shrimper
Youth Team
Just been told I'll get a free pass for the next game too, any advice on how to make a dead rubber game any more exciting welcomed!
RHB
Return to Modnomor Mountain⭐⭐🦐
Tricky shout but maybe it's just about County bragging rights? I am grabbing at straws here.
Zeuss
Manager
If they haven’t got the decency to refund you your £10, the least they should do is offer you a game of YOUR choice .
Insulting to give you a game hardly anyone would want to see
Maldon Shrimper
First XI⭐
Great you got answer still waiting for response. Doesn't inspire non season ticket holders to buy match passes which the clubs wont be happy about as they will loose income
Jai
President ⭐
In fairness they paid a tenner to watch one game nobody wanted to see so I imagine the EFL thinks they can't get enough of pointless matches
Same here. Got the automated responses after both the Morecambe and Crawley and heard nothing since.
Emailed them on Monday, and got a reply on Tuesday saying I had to email another department.
Emailed this other department, who responded to me today, suggesting that I email a third department.
But they did thank me for my patience, which made it all better.
Edit: this wasn’t relating to the game on Saturday, not the Pompey game
GROWLER
Newbie⭐⭐🦐
REF MY PREVIOUS COMMENT
I did ask for a refund from their own coffers rather than from the money that should be going to the club
Thinking as I am writing maybe this is why the t.... f...... b....... are only offering a non match as cash already gone to Club AND sky not going to refund us out of their own pockets.
I did ask for a refund from their own coffers rather than from the money that should be going to the club
Thinking as I am writing maybe this is why the t.... f...... b....... are only offering a non match as cash already gone to Club AND sky not going to refund us out of their own pockets.
fbm
Blue tinted optimist⭐🦐
I spent ages penning a cheeky, witty, self deprecating email about the horrors of being a Southend fan in the hope that my sparkling wit would create a smile and begged for them to take pity and give me and the rest of us SUFC fans something in this horror of a period in our history.
Slightly disappointed to get the same impersonal response as others, offering a free pass to watch the Col U match...
Slightly disappointed to get the same impersonal response as others, offering a free pass to watch the Col U match...
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