The Artful Shrimper
President
Everyone.
As you know I used to run a website and now don't, this is because;-
(copied from various forums for the purpose of obtaining information)
I bought a Fujistsu Scaleo P computer September 05' from PC World.
It began to create problems from day one. Graphics freezing. Rebooting etc.
For 3 months PC World were telling me it was software and viruses/spyware etc !
After 2 reinstalls of windows they finally decided to believe me and after letting them hear the sound of my hardrive agreed it was faulty.
The hard drive was replaced in December.
The problems still persisted.
The hard drive they gave me was faulty.
They replaced that.
The computer ran better but still had annoying faults and glitches.
A few more phone calls, a few more reinstalls and reformats.
Still no change.
I was told to try turning down the acceleration on my graphics card !!
This helped a bit.
But more hangs and reboots that got worse and worse.
I couldn't burn DVD's they all failed. Files I transeferred became corrupt.
PC World convinced me it was Software and registries.
More reinstalls.
Eventually they told me to run the Windiag to test my memory.
It all failed big time ~ 690 fails.
They replaced the memory.
After all this time my warranty had finally ran out.
And, I still had some problems.
The odd hang and reboot with "serious error" messages.
PC World have washed their hands and said they repaired the memory as that was faulty and unless the memory fails in the 3 months after the computers warranty ended I'm stuffed.
My computer now makes various noises and occassionaly takes the main breaker of the house out.
PCWorld aren't interested.
So!
legally.
Under the Sale of Goods Act as the computer was defective from the time I bought it, I am covered for up to six years. PC World do not acknowledge this and have fobbed me off with various phone calls that leave me hanging on, or am passed to some "Malcom" from the stores who can't help until his boss turns up. (He never does)
I can box the thing up, take it back, get a receipt and get my Visa company to pursue it.
I can get a "no win no fee" consumer advice lawyer to take up the case, I explained this to PC World who unbelievably said its an option I should consider.
I basically wanted them to give me a free extended warranty to cover what is a defective machine that has not been repaired adequately.
This is where I stand. Or is it?
I am currently writing a book called "Triggers Broom" about PC World and my computer interlaced with other stories/rants/SUFC but the crux is all about PC World, the hillarious phone calls with brain dead technical advice, the trips to the stores, the comments from Fujitsu about PC World and would like to invite anyone here who has experienced the wonderful service of PC World to offer their comments. None of it is slander as I have proof and recorded telephone calls and emails and even a video with one gormless geek.
BBC's Consumer Dept have taken an interest in my experience and there will be a report in one of their various consumer programmes.
3 Hard drives.
2 memory strips
10x Window installs
4 x Complete reformats.
This is the machine that is "much more stable than my old Celeron running Windows ME" (which only ever had one reinstall !)
It still doesn't work, the warranties have run out and they pass me to Malcom, the trainee at Southend Airport PC World !
and if PC World read this, why bother being interested when you haven't been before.
What should I do next guys?
And any stories about PC World please reply ! Cheers
Of course if you want to add any info' on dealings with PC World I'd love to hear them particularly legal issues which I'm about to embark on. Cheers.
As you know I used to run a website and now don't, this is because;-
(copied from various forums for the purpose of obtaining information)
I bought a Fujistsu Scaleo P computer September 05' from PC World.
It began to create problems from day one. Graphics freezing. Rebooting etc.
For 3 months PC World were telling me it was software and viruses/spyware etc !
After 2 reinstalls of windows they finally decided to believe me and after letting them hear the sound of my hardrive agreed it was faulty.
The hard drive was replaced in December.
The problems still persisted.
The hard drive they gave me was faulty.
They replaced that.
The computer ran better but still had annoying faults and glitches.
A few more phone calls, a few more reinstalls and reformats.
Still no change.
I was told to try turning down the acceleration on my graphics card !!
This helped a bit.
But more hangs and reboots that got worse and worse.
I couldn't burn DVD's they all failed. Files I transeferred became corrupt.
PC World convinced me it was Software and registries.
More reinstalls.
Eventually they told me to run the Windiag to test my memory.
It all failed big time ~ 690 fails.
They replaced the memory.
After all this time my warranty had finally ran out.
And, I still had some problems.
The odd hang and reboot with "serious error" messages.
PC World have washed their hands and said they repaired the memory as that was faulty and unless the memory fails in the 3 months after the computers warranty ended I'm stuffed.
My computer now makes various noises and occassionaly takes the main breaker of the house out.
PCWorld aren't interested.
So!
legally.
Under the Sale of Goods Act as the computer was defective from the time I bought it, I am covered for up to six years. PC World do not acknowledge this and have fobbed me off with various phone calls that leave me hanging on, or am passed to some "Malcom" from the stores who can't help until his boss turns up. (He never does)
I can box the thing up, take it back, get a receipt and get my Visa company to pursue it.
I can get a "no win no fee" consumer advice lawyer to take up the case, I explained this to PC World who unbelievably said its an option I should consider.
I basically wanted them to give me a free extended warranty to cover what is a defective machine that has not been repaired adequately.
This is where I stand. Or is it?
I am currently writing a book called "Triggers Broom" about PC World and my computer interlaced with other stories/rants/SUFC but the crux is all about PC World, the hillarious phone calls with brain dead technical advice, the trips to the stores, the comments from Fujitsu about PC World and would like to invite anyone here who has experienced the wonderful service of PC World to offer their comments. None of it is slander as I have proof and recorded telephone calls and emails and even a video with one gormless geek.
BBC's Consumer Dept have taken an interest in my experience and there will be a report in one of their various consumer programmes.
3 Hard drives.
2 memory strips
10x Window installs
4 x Complete reformats.
This is the machine that is "much more stable than my old Celeron running Windows ME" (which only ever had one reinstall !)
It still doesn't work, the warranties have run out and they pass me to Malcom, the trainee at Southend Airport PC World !
and if PC World read this, why bother being interested when you haven't been before.
What should I do next guys?
And any stories about PC World please reply ! Cheers
Of course if you want to add any info' on dealings with PC World I'd love to hear them particularly legal issues which I'm about to embark on. Cheers.
