Blues PLayer not working - again

[weststander]

Surely we can be the only ones that suffer from the **** poor 'service' that this company gives us.......... isnt it about time we contacted Watchdog and see if theyll do anyhting for us ??

 

[canada shrimper]

Think I'll give mr scriven a call

 

[canada shrimper]

oops forgot you all have a bank holiday today.Ours is next week

 

[weststander]

Just got a response from the idiots who run blues player.....

Hi Adrian, Thank you for contacting us. Sorry to hear that you are experiencing troubles regarding Southend's commentary.The Perform Group are contracted to host the website by the FLi (Football League Interactive). Part of that contract is to provide streaming facilities for audio commentary. The club itself is responsible for selecting a broadcaster to provide that commentary. The broadcaster (usually a local radio station) is responsible for providing that commentary via a landline to the Perform Group so that it can be encoded and streamed. In this case the radio station failed to connect via the landline. Although we do our best to ensure that the commentaries are available on time, we are totally in the hands of the radio station, over whom we have no sanction. We do however apologise for the late start and hope that it was not too inconvenient. Best regardsCustomer Services

Bog standard letter methinks, so ive sent another one telling them its their responsibility to make sure everything is working and that is what i pay for !! Wonder if i'll get a reply

 

[A Century United]

Just got a response from the idiots who run blues player.....

Hi Adrian, Thank you for contacting us. Sorry to hear that you are experiencing troubles regarding Southend's commentary.The Perform Group are contracted to host the website by the FLi (Football League Interactive). Part of that contract is to provide streaming facilities for audio commentary. The club itself is responsible for selecting a broadcaster to provide that commentary. The broadcaster (usually a local radio station) is responsible for providing that commentary via a landline to the Perform Group so that it can be encoded and streamed. In this case the radio station failed to connect via the landline. Although we do our best to ensure that the commentaries are available on time, we are totally in the hands of the radio station, over whom we have no sanction. We do however apologise for the late start and hope that it was not too inconvenient. Best regardsCustomer Services

Bog standard letter methinks, so ive sent another one telling them its their responsibility to make sure everything is working and that is what i pay for !! Wonder if i'll get a reply

Word for word the same as I got when I complained after Milwall.

 

[seves]

yep & me, same as I posted last week, buck passing at its very best!!!!
if it happens V Orient, I'm going to try for a refund, Sky Sports score centre & Shrimperzone will have to do.

 

[North Wales Shrimper]

Well chaps, I had the same bog standard response two weeks ago and today I received the following:

Thank you for contacting us.

Please take a look at the attached document, which should help you to access the commentary.

Sorry for any inconvenience caused.

Regards
Customer Services.

I have attached the document here: Click Here

Please pardon the shouting and french but, DO THEY THINK I'M/(WE'RE) ****ING STUPID???

<rant>
If your reading this Scriven, I am fed up to the back teeth of having a service which they think is OK, but is of no use to man or beast.

I live in North Wales not because I want to, but because that's where my job and business is. I therefore cannot get to a large number of games and wish to subscribe to a service I can use. I could get a better service from reading the text commentary on the BBC.

To Premium TV or whatever you're now called: The message is clear - IF I CAN GET THE SWINDON COMMENTARY, DON'T YOU THINK I KNOW HOW TO WORK THE COMMENTARY OR ARE YOU COMPLETE MUPPETS?
</rant>

Here endeth the lesson.