By Southend United FC
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The Club are recruiting for a number of Turnstile Operators ahead of the new season.
Read information on the role and how to apply below.
Job Description
Position: Turnstile Operator
Reporting to: Ticket Office Manager
Location: Roots Hall Stadium, Victoria Avenue, Southend-on-Sea, SS2 6NQ
Working Arrangements: On site
Employment Type: Home match days casual work
The primary role is to provide a high level of care, comfort and wellbeing to all persons attending Roots Hall Stadium.
Turnstile Operators should present themselves in a positive, courteous and professional manner at all times, and be focused on maximising every opportunity to enhance the customer experience.
The main duties of a Turnstile Operator are:
· To provide an excellent service to home and away supporters.
· To attend the pre-match briefing as given by the Safety Officer on match days and to understand the ticketing arrangements for each fixture.
· To correctly sign on duty, indicate availability for next games and correctly sign off duty when duties have been concluded.
· To ensure that the area around their designated turnstile is clear of obstructions and operates freely - any issues must be reported to the Turnstile Supervisors immediately.
· To correctly operate the respective ticket scanning device.
· To work with Safety Stewards and Security Officers on duty at turnstiles to prevent those persons refused entry for any reason from gaining access to the stadium.
Turnstile operators are not expected to enforce breaches of ground regulations. Stadium ejections are the role of specially trained Security Officers. No previous experience is required as full training will be provided.
Skills & Knowledge Required
· Have the ability to work on own initiative and as part of a team.
· To remain calm and efficient and be able to work under pressure.
· Have a polite and courteous manner.
· Be able to adapt to different and changing situations.
· Be flexible to work in different locations within Stadium.
· Good communication skills.
· Help to manage conflict and demonstrate confidence to challenge inappropriate behaviour.
· Have basic numeracy and literacy skills.
To apply for the role, please email your CV to
ticket.officemanager@southend-united.co.uk.
Southend United is committed to a policy of treating individuals fairly and recruiting, selecting, training, and promoting based on merit, experience, and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.