Supporters will now have a direct way to give the Club feedback after attending matches at Roots Hall through a new online form, further strengthening the voice fans have going forward.
Following on from this morning's Fan Advisory Board announcement, the new feedback form gives supporters the opportunity to provide their thoughts on topics such as matchday experience, stewarding, bars and food, toilets, ticketing, signage and much more.
With this new initiative, the Club is taking another step towards ensuring that supporters have a direct, meaningful platform to share their views with us.
Match-going fans can participate by scanning the Fan Feedback Form QR code that will be situated at various locations around the stadium concourses in poster points. Whether you’ve been a lifelong supporter or have recently joined the Shrimpers family, your feedback is crucial.
You will be able to give a rating out of five on your area and concern and will also find a comment box to explain the score and go into detail about your experience at a game. Each month, we'll be selecting someone at random who has given us feedback, with a number of prizes available.
The Club has also increased its steps to listen to supporters’ feedback by introducing a dedicated email address, which is feedback@southend-united.co.uk.
to save it being overwhelmed with potentially a ton of negative concerns, NOT I stress that a number of complaints are not important , vital and to be treated with respect
