Renewing blues player subscription

[yogi bear up the cagire]

Can anyone give me advice on a problem with renewing BP subscription? I have tried to pay a couple of times from France with a Visa card. On both occasions the transaction has frozen on a blank screen from netbanx stating that they were "Proceeding to authorise your transaction.".....................then nothing. Sent them a couple of e-mails at 3.45 and 4.45pm, which they haven't yet replied to. Do they finish early on Friday? do they respond Saturdays? Partly my fault that I forgot about renewel until this afternoon, fear that I may not have the commentary tomorrow afternoon. Anyone had a similar experience?

 

[yogi bear up the cagire]

For lovers of Blues Player, this is the e-mail I sent this morning. Still no joy and starting to accept that I won't have commentary this afternoon.

Dear Sir or Madam,
Up until now, even with the occasional problems with commentaries, I have defended the service provided by Blues Player. This present problem in completing the payment transaction for a new subscription, is testing my patience to the limit. I have now tried a half-dozen times on my own and my wife's computer, with the same failure in completing 'authorisation of payment'. The extent of your assistance has, up to now, been unhelpful and I have had no reply to the last two e-mails sent. The hour for kick-off this afternoon, is getting closer and I am left without a service, frustrated and increasingly more annoyed. Could you please, rapidly suggest a solution

 

[Kent Shrimper]

i had trouble a month ago resubscriibng and sent a message to David Scriven (SUFC media manager) on the media@ email address. Very helpful and it was sorted

 

[Tangled up in Blue]

Can anyone give me advice on a problem with renewing BP subscription? I have tried to pay a couple of times from France with a Visa card. On both occasions the transaction has frozen on a blank screen from netbanx stating that they were "Proceeding to authorise your transaction.".....................then nothing. Sent them a couple of e-mails at 3.45 and 4.45pm, which they haven't yet replied to. Do they finish early on Friday? do they respond Saturdays? Partly my fault that I forgot about renewel until this afternoon, fear that I may not have the commentary tomorrow afternoon. Anyone had a similar experience?

Yogi,
I have had this problem in the past(last year in fact when I had to renew with my English C/C).Curiously enough, although I was expecting problems today, I managed to renew using my Spanish C/C.Go figure.:stunned:

 

[jamesmut2000]

Still no joy and starting to accept that I won't have commentary this afternoon.

Think you had a lucky escape then!

 

[tottenham541]

is this service actually any good ?

 

[yogi bear up the cagire]

is this service actually any good ?

Look, put it this way, you can complain all you want about the foibles of BP but I can assure you that changing from live text to twitters every 30 seconds, in order to get up to date news, ain't much fun. However, all in all, if one had to choose a match to miss, I think I chose a good one!

 

[yogi bear up the cagire]

They have now informed me that their sales staff will contact me next week by telephone, in order to set up an acccount.....hope it's before Tuesday night.

 

[Tangled up in Blue]

They have now informed me that their sales staff will contact me next week by telephone, in order to set up an acccount.....hope it's before Tuesday night.

Don't reply on that..they gave me a similar promise before now and didn't come through.:whistling:

 

[yogi bear up the cagire]

Don't reply on that..they gave me a similar promise before now and didn't come through.:whistling:

You could be right, the saga carries on, waited all day with credit card in hand and then sent this..............


Dear sir or madam,
I suppose I sould really thank you for not completing the transaction for my subscription on Saturday, it saved me from listening to the commentary of a really awful match. I can't believe they will play as badly tomorrow night and thus I would appreciate resolving the payment issue, as soon as possible, so as I can be reconnected to Blues Player. If you wish to contact me I am available to receive your call on either of the numbers I provided you with in my last e-mail at the weekend.

......................and nothing. Think I'll recontact the club this morning, see if they can put a rocket up their arse.

 

[MK Shrimper]

is this service actually any good ?

It's absolutely abysmal. If SZ could set up as a rival, they'd be quids in :winking:

 

[Tangled up in Blue]

You could be right, the saga carries on, waited all day with credit card in hand and then sent this..............


Dear sir or madam,
I suppose I sould really thank you for not completing the transaction for my subscription on Saturday, it saved me from listening to the commentary of a really awful match. I can't believe they will play as badly tomorrow night and thus I would appreciate resolving the payment issue, as soon as possible, so as I can be reconnected to Blues Player. If you wish to contact me I am available to receive your call on either of the numbers I provided you with in my last e-mail at the weekend.

......................and nothing. Think I'll recontact the club this morning, see if they can put a rocket up their arse.

Yogi,
It's well worth following up Kent Shrimper's tip and contacting Dave Scrivens via email at the club.He's a fan and he cares-BP don't.

 

[yogi bear up the cagire]

Yogi,
It's well worth following up Kent Shrimper's tip and contacting Dave Scrivens via email at the club.He's a fan and he cares-BP don't.

I seem to remember having a similar problem four or five years ago and I think that it was he who sorted it out rather rapidly.

 

[yogi bear up the cagire]

All sorted, with a bit of help from David Scriven.............it's a wonder what a bit of influence does! Just hope that BP works and that the commentary is worth listening to tonight. Thanks for the help and suggestions.