renewals

[william hill]

i just had a call from the club asking why i havent renewed my season card. i said to the woman i havent renewed as i don't have the funds to do so and that Ron Martin is still at the club to which she replied who is Ron Martin i said the chairman of the club she said she doesn't work for the club and was calling from a call centre employed to ring up and ask.

why ain't the club doing this?

 

[DTS]

Probably cheaper to get the call centre staff to do it than employ our own peope. I imagine we only pay per conversion etc so probably no outlay, no HR issues, no costs etc.

 

[Onion_Bag_Dave]

i just had a call from the club asking why i havent renewed my season card. i said to the woman i havent renewed as i don't have the funds to do so and that Ron Martin is still at the club to which she replied who is Ron Martin i said the chairman of the club she said she doesn't work for the club and was calling from a call centre employed to ring up and ask.

why ain't the club doing this?

I also had the same call! The lovely gal asked me if I had thought about renewing, where I explained that I haven't thought about it and I never will think about it, It just happens automatically and my heart and brain leaves me no say in the matter, she laughed, naturally at my witty comment. She said she was glad, and thank'd me for my continued support, I said no problem have a nice night! She then said, hopefully we can win some games next season, I said well yeah I hope so, as long as Ron pays out a bit of dough! She agreed and told me to have a lovely weekend!

The reason the club aren't doing it is because its so much cheaper to pay a marketing company the money, instead of employing people to do that job!

UTB!

 

[Clinton Baptiste]

Surprised Sainsburys staff arent doing it.

 

[Billy Bests boot laces]

Surprised Sainsburys staff arent doing it.

And offering 500 nectar points as an incentive!

 

[Jack The Flag]

I got it aswell told them to phone back later on in the week when i had the money but had no call since!

 

[Gt Yarmouth Shrimper]

i just had a call from the club asking why i havent renewed my season card. i said to the woman i havent renewed as i don't have the funds to do so and that Ron Martin is still at the club to which she replied who is Ron Martin i said the chairman of the club she said she doesn't work for the club and was calling from a call centre employed to ring up and ask.

why ain't the club doing this?

So, what's your point. Are you saying that even if you had the money you would not renew?

 

[Mick]

So, what's your point. Are you saying that even if you had the money you would not renew?

Perhaps his point is that getting someone to phone up who is so remote from the situation that they do not know who Ron Martin is is unlikely to be helpful.

 

[OldBlueLady]

But the call centre staff are not employed by the club, and being as we've made criticism recently about the number the club DOES employ, why should this faceless call centre worker need to know who the eck Ron Martin? She's just doing a job, she doesn't need to be a football fan, she certainly doesn't need to know who Ron Martin is - otherwise it would have been discrimination in the job application wouldn't it?

"PERSON SPEC
To work here you must know the name, height and inside leg measurement of every single member of the board and be FB friends with at least 90% of the playing staff"

 

[Hotman]

"PERSON SPEC
To work here you must know the name, height and inside leg measurement of every single member of the board and be FB friends with at least 90% of the playing staff"

You'd sail through that interview.

 

[Somerset Ex-TTB]

Surely at this time of year the club staff aren't 100% busy and I would imagine that the success rates of such calls would be much much better if someone from the club made them.

Even if they were not succesful the caller could also discuss with the supporter on a more equal footing, (having some knowledge of the situation) and the feedback could be used to improve things for both the supporters and the club.

In my mind this is just another example of a waste of money from a very poorly run business.

I would imagine that this exercise would of cost a few thousand pounds and the amount of people that haven't renewed as they "forgot", or "haven't had time" is probably not even in double figures.

If the club made a couple of thousand profit from this I would be very very surprised.

 

[The Watermill Wino]

Surely at this time of year the club staff aren't 100% busy and I would imagine that the success rates of such calls would be much much better if someone from the club made them.

Even if they were not succesful the caller could also discuss with the supporter on a more equal footing, (having some knowledge of the situation) and the feedback could be used to improve things for both the supporters and the club.

In my mind this is just another example of a waste of money from a very poorly run business.

I would imagine that this exercise would of cost a few thousand pounds and the amount of people that haven't renewed as they "forgot", or "haven't had time" is probably not even in double figures.

If the club made a couple of thousand profit from this I would be very very surprised.

With you on this one, we have the staff over in the ticket office and others that may be avaialble for the next few months so use them. I can't see the joined up thinking by out sourcing. Family club of the year is getting a Stranger to do their bidding, at least you could put a face behind the voice.

I'm not saying the staff there are lazy but I can't see how buzy they are going to get before July anyway. No sense at all in our cash strapped days.

 

[Mick]

But the call centre staff are not employed by the club, and being as we've made criticism recently about the number the club DOES employ, why should this faceless call centre worker need to know who the eck Ron Martin? She's just doing a job, she doesn't need to be a football fan, she certainly doesn't need to know who Ron Martin is - otherwise it would have been discrimination in the job application wouldn't it?

Surely knowing even the slightest thing about the product you are trying to sell must be an advantage?

 

[pickledseal]

Surely at this time of year the club staff aren't 100% busy and I would imagine that the success rates of such calls would be much much better if someone from the club made them.

Even if they were not succesful the caller could also discuss with the supporter on a more equal footing, (having some knowledge of the situation) and the feedback could be used to improve things for both the supporters and the club.

In my mind this is just another example of a waste of money from a very poorly run business.

I would imagine that this exercise would of cost a few thousand pounds and the amount of people that haven't renewed as they "forgot", or "haven't had time" is probably not even in double figures.

If the club made a couple of thousand profit from this I would be very very surprised.

Get the players doing it, they are getting paid for doing nowt at the minute ;)

 

[Mick]

Get the players doing it, they are getting paid for doing nowt at the minute ;)

credibilty alert !

 

[Fish]

Get the players doing it, they are getting paid for doing nowt at the minute ;)

During the only 4 weeks they get off in the year??!!

Great idea for when they get back for pre-season though. Make them call up whilst on the exercise bikes. Imagine, OBL getting a call from a breathless irishman...

 

[Tin Bath]

Well maybe someone can ask when they next get a call like that, ask the call centre staff how many calls they have made on this issue then you will have a independant verification of how many season ticket holders of the approx 5,500 have renewed