Feekin call centres

[Cricko]

I have had enough of these..why can I not just talk to a human being instead of having to press 19 different numbers only to be put on hold for 10 minutes listening to some divvy tune from Rick Astley,then to be told they are too busy and it may be better to call back later.......*****.


:thump:

 

[Crawliano]

Let's never forget SUFC's call "centre" system...

"Thanks for your call and the 2p we've earnt from it. Unfortunately we can't take your call, why not call back again and again, and again."

 

[Manchester Shrimper]

Let's never forget SUFC's call "centre" system...

"Thanks for your call and the 2p we've earnt from it. Unfortunately we can't take your call, why not call back again and again, and again."

At least with the 'Your position in the queue is...' message you know where you are with our Box Office.

 

[londonblue]

I have had enough of these..why can I not just talk to a human being instead of having to press 19 different numbers only to be put on hold for 10 minutes listening to some divvy tune from Rick Astley,then to be told they are too busy and it may be better to call back later.......*****.


:thump:

Then try this:

Don't press anything (and if it's a voice activated system don't say anything) and eventually the system will get fed up and put you through to someone! On very rare occassions it will cut you off, but you might as well give it a go.

 

[Moridin]

I have to call around five City and District Councils almost every day, to speak about Housing Benefits which isn't the most exciting of subjects, so you have my sympathy.

 

[Slipperduke]

I called up Barclays once and got put on one of those aural roads to nowhere that call-centres specialise in, continuously getting sent onto sub-divisions that I had no interest in. Eventually I lost my temper and slammed my hand down on the keys, hitting the zero first. It put me straight through to an operator. Something to think about

 

[davewebbsbrain]

We have a call centre where I work to deal with queries/deals for 30 odd fund management companies and you will never get an automated system, unless you ring out of hours.

 

[canveyshrimper]

I called up Barclays once and got put on one of those aural roads to nowhere that call-centres specialise in, continuously getting sent onto sub-divisions that I had no interest in. Eventually I lost my temper and slammed my hand down on the keys, hitting the zero first. It put me straight through to an operator. Something to think about

I find that hitting # multiple times helps get hold of an operator. I had a huge row with BT recently and I was continuously put through to their call centre in India, where I was getting nowhere. In fairness I can't expect someone in Bangalore to understand the geography of Canvey (as I don't). However I was going round in circles and demanded they put me through to an operator in the UK, which they flatly refused to do so. To cut a long story short I eventually did speak to someone here and my problem got sorted out.

There is I understand a code / reference that you can give the person in India and they will immediately put you through to someone here, it certainly works for BT and also Orange,

 

[MK Shrimper]

I can't expect someone in Bangalore to understand the geography of Canvey

Tell them it's like Sri Lanka, but obviously with more burnt out cars, angry natives and more pollution ;)

 

[canveyshrimper]

Tell them it's like Sri Lanka, but obviously with more burnt out cars, angry natives and more pollution ;)

:D And a few less poisonous snakes. Although I've always had my doubts about Jeff King.

 

[SARF]

Ive gone back to writing letters.. Its quicker