Club shop refund

[Supershrimper]

Note sure if this is the correct place or not please delete if not appropriate.

Purchased a home shirt online. Returned it at the Hartlepool game and got an email confirming a refund had been processed.

However am yet to receive the refund back to my original payment method?

I've emailed the club (24th of December) and am waiting until after the new year to chase as unsure of opening times etc

Didn't know if anyone else had had similar issues / delays with the refund returning to the original payment method.

 

[OldBlueLady]

I would suggest that you wait until after the New Year. Probably not a shop issue, but a banking one. Boxing Day was last Thursday, probably 3 bank working days to process so maybe it's in today? If you haven't had it by the end of the week, then let me know and I'll chase up.

 

[Supershrimper]

Refund was processed on the 14th (Hartlepool game) but hadn't credited by the 24th when i sent my email. Still not been refunded. Will wait until Monday the 6th before contacting the shop.

 

[OldBlueLady]

Refund was processed on the 14th (Hartlepool game) but hadn't credited by the 24th when i sent my email. Still not been refunded. Will wait until Monday the 6th before contacting the shop.

Sorry, got confused there, thought Hartlepool was Boxing Day! Yes, you should have had that by now. I don't know if the shop is open even, but will drop Liam a message.

 

[OldBlueLady]

@Supershrimper Liam agrees you should have had your refund now. Can you please DM me your name and if possible, send a copy of your receipt?

 

[Supershrimper]

Have DM'd but unable to attach any files unless i'm being incredibly dense

 

[OldBlueLady]

Have DM'd but unable to attach any files unless i'm being incredibly dense

Please keep me informed after the weekend.

 

[Supershrimper]

Please keep me informed after the weekend.

I received an email from Liam saying its being looked into by the accounts team. Will go in at the next home game to see if there is any update etc